Last Updated: 06-06-2026
At TaxCity, we handle your financial information every day — so we take privacy seriously. This Privacy Policy explains what information we collect through www.taxcity.com (the “Site”) and our accounting, bookkeeping, tax preparation, payroll, advisory, and audit and assurance services, how we use it, and the choices you have.
By using our Site or engaging our Services, you agree to the practices described here.
1. Information We Collect
Information you give us directly:
- Contact details (name, email, phone number, business address)
- Financial and tax information (income, expenses, business records, W-2s, 1099s, bank statements, and similar documents needed to prepare your taxes or manage your books)
- Social Security number or Employer Identification Number, where required for tax filing or payroll processing
- Information submitted through contact forms, consultation requests, or client portals
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on the Site, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Prepare and file tax returns, manage bookkeeping, process payroll, and deliver advisory or audit services
- Communicate with you about your account, engagement, or filings
- Respond to inquiries and consultation requests
- Comply with IRS and New York State reporting requirements
- Improve our Site and Services
- Send updates about tax deadlines, deductions, or relevant service information (you can opt out any time)
We do not sell your personal or financial information.
3. How We Share Your Information
We only share your information when necessary to do our job or when the law requires it:
- With tax authorities, such as the IRS and New York State Department of Taxation and Finance, as required to file returns or respond to inquiries on your behalf
- With service providers who support our operations (secure document portals, payroll processing platforms, accounting software), bound by confidentiality obligations
- When required by law, such as in response to a subpoena, court order, or regulatory request
- With your consent, if you ask us to share information with a third party (like a lender or business partner)
We never share client financial data for marketing or advertising purposes.
4. How We Protect Your Information
We use industry-standard safeguards to protect your data, including secure client portals, encrypted file transfers, and restricted internal access to sensitive financial records. That said, no system is 100% secure, and we can’t guarantee absolute security of information transmitted online.
5. Cookies and Tracking
Our Site uses cookies and similar technologies to understand how visitors use the Site and to improve your experience. You can adjust your browser settings to refuse cookies, though some features of the Site may not work as intended if you do.
6. Data Retention
We retain your tax, bookkeeping, and financial records for as long as required by IRS regulations and New York State law (generally a minimum of three to seven years, depending on the record type), and as needed to support ongoing services or resolve disputes.
7. Your Rights and Choices
Depending on where you’re located, you may have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information, subject to our legal recordkeeping obligations
- Opt out of marketing communications at any time
To make a request, contact us using the information in Section 10 below.
8. Children's Privacy
Our Site and Services are intended for individuals 18 and older. We don’t knowingly collect information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we’ll update the “Last Updated” date above. We encourage you to review this page periodically.
10. Contact Us
Questions about this Privacy Policy or how we handle your information? Reach out:
TaxCity 1839 Flatbush Ave, Brooklyn, NY 11210 | (718) 859-4555 | info@taxcity.com
Let’s Connect
Connect with our experts for a free consultation and tailored solutions.
Call us at +1 (718) 859-4555 or fill out our form, and we’ll contact you within one business day.